FAQ

We have worked on making the ordering process so easy and straight forward. We are available to contact for any questions and or clarifications, however, we have compiled below answers to some common questions and inquiries regarding your order for a quick reference. 

Your Order :

  • Is everything on the website in stock?

No. Some of the pieces are show models of work we have done. This can also be used as examples of designs one can select.

  • Can i order an out of stock item?

Yes. Fill in your details and requirements in the Contact Us page. We will contact you to assist with the requirement.

PURCHASING :

  • Which Currencies are supported?

The Euro (EUR) is our default currency and all pricing on our site is in this currency.

Currently we support six currencies, EUR, GBP, USD, AUD, ZAR and CAD.. If you’d like to find out how much an item is in any of those currencies, please make use of the currency converter button on the top left corner of our page and select your preferred currency.

  • What payment method(s) do you accept?

PFEKA offers three payment options; PayPal, Bank transfer and Ecocash. Please note that It is possible to also use World Remit to transfer into Ecocash If any other options are wished for, these may be discussed and may be offered on special request.

ORDER PROCESS :

  • How can i track my order

You may view the status of your order, by logging into your PFEKA account. You are always welcome to send a message to info@pfeka.com for assistance.

SHIPPING :

  •  How long does shipping take?

Depends with the destination and if item is readily available,  from order placement within 5 working days in UK and Europe and 7 to 10 working days abroad.

  • Do you refund shipping fees?

Shipping fees are non-refundable.

PRODUCT CARE:

  • Any advise on taking care of our Pfeka pieces?
    Test the colorfastness. Separate colors from whites.
    Pick the Right Temperature & Detergent. The safest and best way to clean your African print fabrics is to hand wash them in cold or lukewarm water.
    Air drying your clothes is always the best recommendation than in a dryer
    Set the Iron on not too hot temperature and highly recommended is to iron from the inside of the garment.

Bulk Purchase :

  • Is there a discount in buying Pfeka in bulk for reselling?

Yes, Please contact us via email: info@pfeka.com and we’ll be happy to discuss this further.

OTHER QUESTIONS ?

  • Can’t find the answer you were looking for?

Feel free to contact us by emailing: info@pfeka.com and we will be glad to assist you.