General Terms and Conditions

1.1. If you have any comments or suggestios regarding Pfeka, we are pleased to receive them by emailing us at Info@pfeka.com.
1.2 These Terms and Conditions govern the supply by us of any Product ordered by you on www.pfeka.com. By ordering a Product, you agree to be legally bound by these Terms and Conditions.
1.3 In these Terms and Conditions:
    • “Account” means the account that choose to register on the site.
    • “Acknowledgement” means our acknowledgement of your order by email;
    • “Business Day” means a day which is Monday to Friday excluding public holidays.
    • “Confirmation of Order” means our email to you in which we accept your order.
    • “Customer” means individual who places an order on the site;
    • “Order” means the order submitted by you to the site to purchase a product from us
    • “you” means the customer who places an order;
2.1 You can create a registered Account. You only have the right to register one (1) Account on www.pfeka.com. We reserve the right to delete duplicate Accounts and deny any Customers who do not comply with our Terms and Conditions the right to use their Account. We may also edit or delete these Accounts as part of our virtual householder’s rights. With your Account you have access to the Pfeka online store.
2.2 When you register an Account, you will be asked to fill some personal details and if you do not, you will not be able to Order Products on Pfeka. We will notify you by e-mail when your registration is completed.
2.3 We are not obliged to accept all registration requests or all Orders, even when placed by registered Customers nor are we obliged to keep a consistent range of Products or keep any Products available permanently. This clause does not affect Orders that have already been placed.
2.4 By registering on or placing an Order through Pfeka you warrant that you are at least 18 years old.
2.5 You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date.
2.6 You are responsible for keeping your personal log-in information secure and confidential.
2.7 You are solely responsible for all information you enter into any accessible areas (e.g. blogs). No entries may encroach upon third party rights. We are not obliged to save or publish your entries e.g. Product reviews.
2.8 Information and products on our website are for Pfeka customers. You are to refrain from any disruption of the Websites and the use of any accessible information outside its intended use on our platform. Any manipulation of our Websites with a view to fraudulently obtain money or any other advantage at a disadvantage to Pfeka, partners or any other users will result in legal action and a loss of access to the Websites.
3.1 These terms and conditions shall apply to all orders and contracts made or to be made by us for the sale and supply of products. When you submit an order to us, give any delivery instruction or accept delivery of the products, this shall in any event constitute your unqualified acceptance of these terms and conditions. Nothing in these terms and conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).
3.2 These terms and conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.
3.3 No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.
3.4 You shall pay for the product in full at the time of ordering by supplying us with your payment option, which we require in order to process your order.
4.1 Your order remains valid as an offer until we issue our confirmation of order or, if earlier, when we receive your notice revoking your Order.
4.2 We shall not be obliged to supply the product to you until we have accepted your order. Unless expressly stating that we accept your order, an email, letter, fax or other Acknowledgement of your order by us is purely for information purposes and does not constitute the confirmation of order. In that acknowledgement, we may give you an order reference number and details of the product you have ordered. We may in our discretion refuse to accept an order from you for any reason, including unavailability of supplies or we may offer you an alternative product (in which case we may require you to re-submit your order first).
4.3 A contract shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a “confirmation of order” stating that we are accepting your order. Our confirmation of order shall be deemed to come into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your order. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If we or you have cancelled your order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the product.
4.4 If you discover that you have made a mistake with your order after you have submitted it to Pfeka, please contact info@pfeka.com. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
4.5 We try very hard to ensure that the price given to you is accurate, but the price of your order will need to be validated by us as part of our acceptance procedure. If the price for the order changes before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.
5.1 We offer payment by Bank transfer, Ecocash and PayPal. However, we reserve the right to offer less than our full range of payment options. Some charges that may occur by choosing the payment option will be paid by the buyer.
5.2 Invoices, order breakdowns and vouchers shall be provided in electronic form only.
6.1 We may cancel a contract if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made.
6.2 Refund is not possible; if an order is not accepted, this must be mentioned within 14 days of receiving the order and a replacement, amend or store credit will be arranged depending with an acceptable reason to return,.
8.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a contract attributable to any cause beyond our reasonable control, including without limitation any act of God, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure/Overmatch”), regardless of whether the circumstances in question could have been foreseen.
8.2 Either you or we may terminate a contract forthwith by written notice to the other in the event that the event of force majeure lasts for a period of two business days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a product already paid for by you and not delivered).
8.3 If we have contracted to provide identical or similar products to more than one customer and are prevented from fully meeting our obligations to you by reason of an event of force majeure, we may decide at our absolute discretion which contracts we will perform and to what extent these will be carried.